Tech Support

Our Technical Support Team is here to service you and your customers’ needs. The Ideal Heating North America Technical Support line 800-411-9999 ext: 2 will be available:

Phone support hours:

Monday-Friday: 8am – 7pm EST

For assistance after these hours please email

An update on COVID-19

We understand that Coronavirus is causing uncertainty. Our priority now, as it always has been, is the safety of our customers and employees.  Read our statement here

As we keep a close watch on emerging cases of COVID-19, Ideal Heating North America is taking every precaution to deal as safely as possible and ensure an uninterrupted supply of products and services to our customers.  Our staff is available by phone and email.   Keep in mind you may find the answers you need here on our website.

IDEAL Heating NA Products

Gallant Wall Condensing Boiler

Gallant Heat Only

Gallant Wall Condensing Boiler Icon

High efficiency condensing boilers. 95% energy efficient. Available in 250, 299, 399.

Icon of a customer service representative with headset

Get in touch

We believe in quality customer service support.